FAQs

Halo is an IoT, web-based platform that is accessed, monitored and controlled via an online dashboard.

Data is collected through various sensors and is sent in real-time through a central ‘Gateway’ to a server and stored securely. All source data analytics is managed through the Halo Dashboard, available on any web-enabled device.

The Halo Dashboard is a web interface which gives you access to the information and data from your system. The Halo Dashboard is how you view, control and configure the Halo hardware installed on your site.

Halo imposes an initial variable fee for hardware and installation services. Following installation, there is an annual data fee for each individual Halo connection, encompassing GSM data connectivity, secure cloud-based storage, text message allowances (up to 50 per month), managed web access, access to the Halo Dashboard, continuous system monitoring, and ongoing maintenance. These future data charges are billed directly on an annual basis in advance.

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Halo is primarily used throughout Australasia in a range of agriculture, horticulture, commercial, and local government applications.

Halo has a dedicated support desk who are available to assist, troubleshoot or remotely diagnose should you experience any issues. View our support page here.

Yes. The Halo platform provides a highly adaptable and unified environment, facilitating seamless interconnectivity with a broad spectrum of cloud services, applications, and systems. To meet the diverse demands of our customers, we offer an array of integrations, such as API integrations, SFTP server uploads, and email reports. Moreover, our platform offers the flexibility to either pull or push data at customizable intervals, tailored to the specific needs of the application.

Yes. Halo is modular in approach allowing for seamless integration for future expansion.

Yes. Halo is agnostic and works with a multitude of specialists (consultants, engineers, electricians, etc). We also maintain an extensive contractor and dealer network throughout Australasia.

Simply head to the Halo Dashboard login screen and enter your login details.

Alerts are how the Halo system communicates problems or urgent system information to users. These are primarily sent as SMS (text) messages to a cell phone but can be configured as email alerts that can be sent to a user’s email address. Multiple users can be signed up for the same alerts or subscribed to different alerts per user. Escalation lists are an added safeguard of Halo's alert system. Lists are used to subscribe users to module alerts and will message users based on priority and delay settings.

Ensuring data security is of paramount importance to the Halo platform. To safeguard the data, we implement the following key considerations:

• Access Control: Access to data is tightly controlled based on user roles and permissions, allowing users to access only the data they need to carry out their tasks.
• Authentication: The platform provides secure authentication mechanisms, to prevent unauthorised access.
• Monitoring: The Halo platform is continuously monitored for any suspicious activity or attempts to access data without proper authorization.
• Backup and Recovery: We have backup and recovery mechanisms in place to ensure that data can be quickly restored in the event of a breach or data loss.
• Education and Training: We regularly provide education and training to our platform users and administrators on best practices for data security and privacy.

Overall, Halo’s comprehensive approach to data security involves a combination of technical controls, policies, and procedures designed to protect user data from unauthorised access, use, and disclosure. By prioritising data security, we can ensure the confidentiality, integrity, and availability of our users' data.

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1. On the Halo login screen, click Forgot Password - 'Forgot Password' box will appear on your screen.
2. Enter the email address you provided to Halo when your account was created and click Recover Password.
3. Click Return to Login - You will be taken back to the Halo Systems login screen.
4. Check your emails for a password reset email from Halo Systems (Note: If you can’t find the email in your inbox, check your spam or junk folder).
5. Open the email and click on the reset link provided.
6. A new page will open with the password reset box. Enter the applicable fields to reset your password.
7. Click Submit - You will be logged in to your Halo account.

To add a quick link to your iPhone or iPad home screen: 

1. Open the Safari web browser and navigate to halo.dashboard.co.nz.
2. Log in with your details.
3. Once logged in, tap the Share icon at the bottom of the screen.
4. Scroll down (or to the right on older versions of IOS) and tap "Add to Home Screen".
5. Tap 'Add'.
6. The HALO Dashboard shortcut should now be on your phone’s home screen.

To add a quick link to your Android device:

1. Launch your web browser and navigate to halo.dashboard.co.nz.
2. Log in with your details.
3. Once logged in, click the three dots in the right-hand corner of your screen.
4. Click Add To Home Screen.
   Note In some instances people have also had a “Download App“ or “Install App” option which has added it to their home screen.
5. Click 'Add'.
6. A Halo Dashboard shortcut should now be on your home screen.

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